NB
Norman B

1 reviews | Active since Oct 2012

22 Aug 2017, 18:28

Sony Experia XZ - 2017

About 3 months ago i upgraded my cellhpone contract with Vodacom. I continued with a 24 month contract and received my brand new Flagship -Sony Experia XZ phone. The phone was faulty on day on with a signal problem. I took the phone in asap. Vodacom booked the phone in and said it had to be repaired. some time later the phone came back in a worse condition than the origional problem. Thus i sent it back. and waited some more.. this was then repaired and returned . upon pickup the phone again sits with a new problem that has nothing to do with the origional problem. How many times must this brand new phone be butchered and returned with a new problem for it to be in the same working order as it was recieved.. It seems that Vodacom cannot repair this phone and Its now my right to deny this phone. I do not want it back as it been butchered, I have only had the phone 1 month. The origional problem was a factory problem. Thus we know that if you open a Sony it never the same, and this is now the 3rd time in.. I have not had a phone for over 2 months now if not 3.

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Replies (2)
Vodacom
Vodacom's reply23 Aug 2017, 06:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Sept 2017, 09:15
Official

Good Day Norman,

Kindly note that the matter was addressed.

Regards

RO