Sony And Vodacom mess me around... AGAIN!

<p>I am not surprised that once again these 2 companies have messed me around. About 18 months ago 1 of my 2, newly upgraded Sony Z3's back cover shattered mysteriously after making a series of calls. After 2 months of arguing, begging and pleading with Vodacom they finally fixed the faulty phone. About a month later the second one's back cover cracked but because of the palava and hassle with the first one I never reported it as it was still working fine and the phone was in a cover anyway. The phone worked fine until about a month ago when the home and back button on the touch screen stopped working. I knew it probably wasn't the touchscreen as the unlock button in the same position as the home button on the screen still worked. I proceded to do a software upgrade and software reinstall as stated by Sony but to no avail. Knowing that the phone was still under its 2 year warranty, I took the phone in to be repaired. But unsurprisingly Vodacom came back saying that the warranty is void because of the crack and it will cost me R1900??!! Now I ask, How are the crack on a thin glass cover and an untimely software issue related?? A more pressing question is, "Can sony produce a product that lasts the contract period... WITHOUT BREAKING??!! This is a major inconvenience and I'm not impressed with the level of quality and service received from 2 companies that promote the opposite.</p> <p>On top of everything Vodacom decided not to allocate minutes, SMS and data to all the devices on my profile at the beginning of this month but they are quick to take my money. I only discovered this, this week so I've been talking in out of bundle rates all this time. When I phoned in they couldn't see the problem but said they would call me back, but naturally they didn't. Anyway I see minutes and data were quickly added to my phones but not the correct amount and my bill was not fixed either. I'm beginning to think this is a **** and can't believe they would treat a customer of 16 years, who spends nearly R2000 a month with this company, like this.</p> <p>Maybe its time for a change...</p>