JB
James B
1 reviews | Active since Jul 2011
17 Oct 2022, 18:30
Sonneglans Fiber Fail
Been having an issue with Fiber for a while now. The connection is sporadic and drops in and out. The router is on a different IP to what is stated on the bottom. On the 9th October 2022 I reported spotty fiber and lack of WiFi. Called to follow up on 11th October and I was asked to wait the 3 Business days from reporting to get a response, didn't get a response, so I emailed them on 12 October 2022 to follow up.
Still waiting. Nothing from them.
In the mean time I have had to switch to a Telkom Moble ****le which is meant to be worse then fiber... and its not? Seriously? Spotty LTE signal beats Fiber?
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Vodacom's replyOfficial
18 Oct 2022, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Oct 2022, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,