Sometimes when my day is going too well, I phone Vodacom

I tried to purchase a 1GB data bundle for a prepaid data stick, which I needed at 14:00 today. At about 13:30/13:40 the website failed and the order got stuck in a created status. I phoned the number provided at the bottom of the screen only to be transferred to Customer Care who surprise, surprise, did not care much for my problem. The order is still stuck on "created" and the call center is unable to assist me, because their technical team is still unavailable and the best plan she has for me is to wait for the technical team. Why is there an order number if it means nothing ?

I honestly believe that Vodacom's Customer Service is the way God Punishes us now (He promised not to flood the earth again)...