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Abigail N
1 reviews | Active since May 2017
25 Apr 2025, 13:31
Sometimes we need to speak to call centre agents as your voice prompts do not cover everything
I am writting this review because i cant find another of contacting vodacom since it is almost impossible to talk to a call centre agent. Your voice prompts and Tobi cannot help me. I would like to enquire about a data sim card i have of which i do not know the cell number. I would like to do a simswap of to move the data on the sim to my normal active number.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Apr 2025, 14:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Apr 2025, 14:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
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Abigail N's updateReviewer Update
29 Apr 2025, 14:29Hi no one has made contact with me
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Abigail N's update29 Apr 2025, 14:29
Reviewer Update
Hi no one has made contact with me
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Abigail N's updateReviewer Update
01 May 2025, 20:49Frustrations are rising I cannot get assistance via phone or even via hello peter. Vodacom your customer service is poor
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Abigail N's update01 May 2025, 20:49
Reviewer Update
Frustrations are rising I cannot get assistance via phone or even via hello peter. Vodacom your customer service is poor