Sometime in September we contacted Vodacom to down grade my daughter's contracts and we were helped by different people

Sometime in September we contacted Vodacom to down grade my daughter's contracts and we were helped by different people. But to my surprise my contract was upgraded without my permission. I was looking forward to terminating my contract in December only to be told it was upgraded in September. How does one upgrade and not receive the device? Where was the communication when I had been checking and following up on the termination of these contracts? I have never heard of a unilateral decision being made with my money without my permission , no wonder Mr Makate struggled with Vodacom for 17years it was because Vodacom is unreliable. I want my contract and my daughter's contracts terminated all together. I'm hurt by the manner in which I'm treated by your company. I've given vodacom business for over 20 years but of late the service has dropped drastically. I have escalated a matter to the lawyers before, by the looks of the things I would have to do it again!!!