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Ockie O

1 reviews | Active since Mar 2009

10 Nov 2016, 09:43

Something very wrong at Vodacom

<p>I am a very long time customar of Vodacom and I had more problems with them in the last 2 years than in the previous 15 years. This month my bill is more than R.100 higher for no reason. You cant call them its useless you cant sort out the problem on their wabsite and you cant even open the email bill to see whats going on. I always open the bill with Adobe reader but now I cant so they change the programs or they have a ***** on in their it devision. The only way you can talk to them is to report them here. They will loose lots of customars with this style. I have 2 contacts due for upgrade but I am holding back to see what the answer will be its gonna be good.</p>

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2016, 10:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team