Something fishy is going on at Vodacom

On Sat 8 Aug my mom wanted to check her data balance & needed to know how to purchase extra should she need to do so. I showed her to the Vodacom site & where she she could purchase the bundles. As soon as I started at the first step we got a message saying she is not the main account holder & she need permission from the main account holder to buy data balances. We were confused & went into the live chat room. I asked Luke why she is getting this message because she is the main account holder, he did not answer me. Gave me a procedure speech, why this & why that, but anything relating to WHO this supposed account holder is. He fixed the status without any security questions whatsoever and at the end of it all, he said the change will take effect in a hour's time. Did not even ask if there is anything else he can assist me with & just signed off from the chat. This tells me there is something fishy going on at Vodacom. Are peope *****ing data there? Sorry, this must sound very rude, but this is the only thing that comes to my mind. And, Luke also did not send the transcript through as proof as he promised me. SOMETHING FISHY? DEFINITELY YES! Please call me.