LA
Leonice A
1 reviews | Active since Jan 2022
26 Jan 2022, 13:22
Something does not add up...
According to Vodacom. I agreed to a handset upgrade during March 2021 on a call centre call. I never received any new handset. After various queries, I received an invoice dated 01.01.2022 with an amount of R1029.60 which reflected as balance of contract. I visited a Vodacom outlet in P.E. and requested an answer on the handset querry. I was told it was not a handset, but Study vouchers. I need an explanation.
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Replies (2)
Vodacom's replyOfficial
26 Jan 2022, 14:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Jan 2022, 14:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
28 Jan 2022, 16:31Dear Leonice Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the relevant department and the feedback that we have received is that they have made contact with you and you was assisted accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2022, 16:31
Official
Dear Leonice Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have escalated your query to the relevant department and the feedback that we have received is that they have made contact with you and you was assisted accordingly. Regards Consumer Website Team
Best regards,