MB
Megan B
1 reviews | Active since Dec 2012
07 May 2021, 15:14
someone will contact you ( when in 100 years time.)
SR*** - We are trying to follow up on what is happening with moving this line and getting little or no response from call centers or emails. The only answer we getting is someone will contact us and no one does. We need to know what is happening and when its going to happen, we cant just base everything on who someone might feel the day! Can we please get answers on when this line will be moved so we can make arrangements.
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Replies (3)
Vodacom's replyOfficial
08 May 2021, 15:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2021, 15:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MB
Megan B's updateReviewer Update
11 May 2021, 13:40Well here is the point proven. Tuesday afternoon and neither my husband or myself has gotten a call or communication regarding this matter. If this is not resolved in a timely manner I guess there will be no other choice then taking the matter further.
MB
Megan B's update11 May 2021, 13:40
Reviewer Update
Well here is the point proven. Tuesday afternoon and neither my husband or myself has gotten a call or communication regarding this matter. If this is not resolved in a timely manner I guess there will be no other choice then taking the matter further.
MB
Megan B's updateReviewer Update
13 May 2021, 09:39Two days later from previous comments and still nothing. Next step if any one would like to follow suit is reporting them to ICASA. You will need a minimum of three written communication attempts, proof of calling them which you cell phone will provide and a written statement of the issue.
MB
Megan B's update13 May 2021, 09:39
Reviewer Update
Two days later from previous comments and still nothing. Next step if any one would like to follow suit is reporting them to ICASA. You will need a minimum of three written communication attempts, proof of calling them which you cell phone will provide and a written statement of the issue.