KL
Kholofelo L

1 reviews | Active since Dec 2017

19 Dec 2017, 14:59

Someone used my name to take account, now trying to bill me and i have explained the situation.

Good day.

I had a vodacom contract and did not take the upgrade. I lost my lisence and someone took a upgrade using that id. I went to the vodacom shop and they stated that it was a gentleman and was not my id it was **********. The other person took the phone etc. Now they keep on hounding me to pay the account and has also marked it on my etc. Whereby i feel that vodacom has a theives working for them ,bacause i went to the axtact store South gate where the phone was took and ask how it was authorised they showed me the paper work ,it was a ********** id copey they took no signatures no address meaning it was an inside job that was done and the call center gave me the name of the one who helped the with the paper work T. Nambutambu to authorised the iphone7.i cant get credit it always appears that i owe vodacom please help Peter.

Thanks you

0
Replies (3)
Vodacom
Vodacom's reply20 Dec 2017, 06:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Dec 2017, 11:46
Official

Good Day Kholofelo Lorraine

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

KL
Kholofelo L's update22 Dec 2017, 12:16
Reviewer Update
Good day. Thank you for the reply. I am unable to view your message sent as that number is not being utilized by me as someone else took the contract. Please advise as to how the matter can be resolved. In my first communication i did provide you with the details i am using. Thank you.