NB
Noleen B
1 reviews | Active since Sept 2022
09 Sept 2022, 11:44
SOMEONE PLEASE HELP
I am wondering how many times do I still have to phone Vodacom to resolve my queries. Ref ***. I am waiting for refunds/credit notes but according to Vodacom my account is in arrears. Firstly I was a victom of ***** relating to a laptop, then instead of cancelling the contract a 2nd invoice was raised, claiming the amount of R11071 from my bank. The monthly fees erroneously taken from my bank needs to be refunded. I am told that I owe money. I was promised that a consultant would phone me but I have to keep phoning and only get as far as customer service. I would like to speak to the CEO, maybe then my account would be fixed. PLEASE HELP.
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Replies (4)
Vodacom's replyOfficial
09 Sept 2022, 12:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
Vodacom's reply09 Sept 2022, 12:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Tea
Best regards,
NB
Noleen B's updateReviewer Update
09 Sept 2022, 12:15Once again Im promised that a consultant will contact me but nobody phones.
NB
Noleen B's update09 Sept 2022, 12:15
Reviewer Update
Once again Im promised that a consultant will contact me but nobody phones.
Vodacom's replyOfficial
09 Sept 2022, 16:30 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to ***, our records shows your query has already been escalated to our Back Office and they have confirmed that a credit has been prepared and sent for approval. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Sept 2022, 16:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. With regards to ***, our records shows your query has already been escalated to our Back Office and they have confirmed that a credit has been prepared and sent for approval. Regards Consumer Website Team
Best regards,
NB
Noleen B's updateReviewer Update
09 Sept 2022, 17:33I got confirmation that my credit notes are in the process of being approved. Hopefully this will be approved soon. However who is tending to the amounts of R430 taken for the laptop that I have returned. June a payment was taken immediately and end of July and August R430 each month the full amount. Who is taking responsibility to refund me for this payments and restore my account and fix all this mess causes by the rewards department. I have now received a notification that my reference has been closed. Why as the credits and refunds have not been finalised. HELP
NB
Noleen B's update09 Sept 2022, 17:33
Reviewer Update
I got confirmation that my credit notes are in the process of being approved. Hopefully this will be approved soon. However who is tending to the amounts of R430 taken for the laptop that I have returned. June a payment was taken immediately and end of July and August R430 each month the full amount. Who is taking responsibility to refund me for this payments and restore my account and fix all this mess causes by the rewards department. I have now received a notification that my reference has been closed. Why as the credits and refunds have not been finalised. HELP