Someone opened a *****ulent Vodacom account in my name

Item: Vodacom
Rating: 1
Author: Mark N

Someone opened a *****ulent Vodacom account in my name. I brought it to their attention after my bank account was debited. I submitted all the relevant documents on 7 Feb 2024. It has been past their 14 day turnaround time and i have not received any feedback. Again my account was debited in march!

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Replies (2)

Vodacom's replyOfficial

12 Mar 2024, 10:02

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply12 Mar 2024, 10:02

Official

Mark N's updateReviewer Update

12 Mar 2024, 15:20

no one tried calling me
I called 082135 your prompts are for exixting Vodacom customers and does not transfer me to a consultant.

Mark N's update12 Mar 2024, 15:20

Reviewer Update

no one tried calling me
I called 082135 your prompts are for exixting Vodacom customers and does not transfer me to a consultant.