1 reviews | Active since Nov 2017
Someone keeps blocking my number
Good day
I have been struggling with the same problem since the 14th November 2017. Vodacom allows someone to block my number and I have to call Vodacom, sometimes twice a day to unblock my number. They made notes on the system and promised me numerous times that this would not continue but it has not stopped ever since. My sim card gets blocked daily by the same individual that I have asked Vodacom not to let the person continue to block my number, but Vodacom has failed to do so. I have to hold for long periods of time and have to answer security questions repeatedly to unblock my sim card which is a huge inconvenience for me. My customers have to contact me on this number and I have make communication with customers as well, this is becoming a tedious task and could be costly to me as well should I or someone not be able to get through to me.
Vodacom promises me daily that this won’t continue but has failed to keep that promise and I would like to take action.
Your immediate response will be greatly appreciated.
Thank you
Peter Zilimbola
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
