HL
Henning L
1 reviews | Active since Nov 2015
05 Jul 2020, 18:22
Someone is not doing their job... Vodacom
Vodacom has informed me that I still owe them a R957.40 - which I paid on the 26 June 2020. Now suddenly when I went to check the Vodacom App, it went up by another R0.40c
It means that my account is now R957.80,the social media team also are referring me back all the time to my statement and delaying the process when I asked for an updated statement.
Somewhere someone didnt do their work... I am gatvol of the *********** people who Vodacom is trying to see whether they can pocket money from.
If this is the matter going forward I will go to the Consumer Ombudsman and report Vodacom.
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Replies (2)
Vodacom's replyOfficial
05 Jul 2020, 22:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2020, 22:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HL
Henning L's updateReviewer Update
05 Jul 2020, 22:21vodacom, pleasw communicate via email.
HL
Henning L's update05 Jul 2020, 22:21
Reviewer Update
vodacom, pleasw communicate via email.