Someone is not doing their job at Vodacom

On Thursday,28 January 2016 I contacted VODACOM to prematurely terminate my contract.I was emailed an invoice of how much it would cost me to do so on the same day and later went to make a payment at the VODACOM Greenstone branch and emailed proof as unstructred to [Email Removed] indicating that I would like to retain my cellphone number, the following day, Friday, 29 January 2016. I got into a cellphone contract with Cell C on Tuesday, 02 February 2016 and they starting attempting to port my number on 03 February 2016. Since then the request has been declined/rejected and no reason provided. I've been to different Vodacom brances to no avail, until I was notified last Friday that in the branch system it shows that my account has been migrated to C3D and retail agent to contact TPSD. The consultant later to advise me to rather fo to VODAWORLD in Midrand for assistance. I sacrificed my Sunday family time and went to Midrand, only to be told the porting department operates Mon-Fri. At Vodaworld Customer Service, Siyabonga Mhlanga, was the consultant who assisted me. Today is a Monday at 13h30 and he informs me that this matter is still unresolved. Please help.