SM
Sinenhlanhla M
1 reviews | Active since Nov 2019
20 Feb 2025, 23:36
Someone had *****ule...
Someone had *****ulently opened an account with vodacom using my details, I was told to do an affidavit and send together with my ID, I did everything I was told to do but to my surprise nothing was investigated, today I received an sms saying that my ticket has been closed.. HOW ?! When I haven’t received any feedback ? I’ve sent emails, no response.. if the ***** team handles queries like this ? I can’t imagine the frontline staff, appalling service! Dear Vodacom Customer. Your service ticket with reference number EC-215S-2VI3S2 has been closed. Thank you Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
21 Feb 2025, 07:46 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Feb 2025, 07:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Mar 2025, 08:54 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have reached your voicemail this morning.
As per the feedback received from the ***** Division:
Kindly note that feedback has been provided to complainant, no evidence of ***** has been found, and the order number was cancelled. Regards Vodacom Consumer Website Team
As per the feedback received from the ***** Division:
Kindly note that feedback has been provided to complainant, no evidence of ***** has been found, and the order number was cancelled. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2025, 08:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised we have reached your voicemail this morning.
As per the feedback received from the ***** Division:
Kindly note that feedback has been provided to complainant, no evidence of ***** has been found, and the order number was cancelled. Regards Vodacom Consumer Website Team
As per the feedback received from the ***** Division:
Kindly note that feedback has been provided to complainant, no evidence of ***** has been found, and the order number was cancelled. Regards Vodacom Consumer Website Team
Best regards,