Someone hacked my sim - now Vodacom locked my account

I have now been almost week without mobile service. Last Thursday someone did a simswap on my Vodacom Prepaid Sim without my knowledge or approval. Fortunately I noticed when that person then tried to hack into my bank. I quickly called Vodacom to reverse the SimSwap. I then asked to have my number added to an existing Vodacom contract, which I have had for almost 20 years. They added the number on a data package without any issue, but unfortunately I could not make or receive phone calls. Within 24 hours I asked to have the package changed. This second request was denied. I now see Vodacom has posted a negative comment on ITC saying I exceeded my credit limit. I never had a credit limit and have always been on a top-up contract. I have been working very hard to restore my credit profile since at the start of the lockdown fiasco I did not have work which negatavile affected my credit score. Fortunately I am now employed by one of the largest SIM Distributors for Vodacom, which is quite ironic. Despite the best efforts of Meshack at the Vodacom store in Sandton and two other very competent staff, they have been unable to lift the administrative lock that had been placed on my account, so now Vodacom is causing me more suffering than the person who did the ******* simswap last week. My phone is completele dead and cannot make or receive calls or SMS. I will keep trying to get my credit record and phone number restored. Hopefully someone at Vodacom sees this and could assist to have the matter resolved.