MvdL
Maria van der Lith

1 reviews | Active since Mar 2017

03 May 2017, 07:32

Someone else's tablet returned to me

<p>I submitted my tablet to Vodacom in Menlyn for repairs, got it in March 2017 and it broke in April 2017. After many misleading smses it is being repaired it is fices it is being repaired I was informed that it was repaired and sent to Menlyn but Menlyn tested it and returned it as it was not working. The next day I received another sms I can go fetch it at Menlyn which I did. Got home put my sim in and what do I see, other peoples photos. So, I assume this is not my tablet that Vodcaom could not get mine fixed and then gave me one from someone else which they maybe replaced that person's with a new one and then fixed it afterwards. This is totally unacceptable, I logged a call yesterday about my debit order payment that is incorrect and about the service on this tablet's repairs, but now I am astounded! I now would like a new tablet as I do not trust that I will get mine back and if they are struggling to fix it I don't want it anymore!!!</p>

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Replies (1)
Vodacom
Vodacom's reply03 May 2017, 08:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team