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Boitumelo M

1 reviews | Active since Oct 2025

15 Oct 2025, 11:08

Someone competent from Vodacom must call me back with a solution. I have proof that i paid.

Vodacom is trying to unnecessarily destroy my credit record. I found out my daughter's number is on arrears in 2022. I went to Vodacom Mall of Africa and was directed to Vodacom self service machine to make a payment. i made a payment of R1400 and the machine did not print a receipt. the money went out of my account and to this date my statement still shows that i paid Vodacom and amount of R1400. They have handed me to different collection companies and every time i produce this evidence they disappear. i went went to VodaWorld in Midrand.. spoke to different people at thie collect department and they are not assisting. This morning i called Vodacom collection department and they reffered me to a TS Legal attorneys and the number they gave me is not in service. It looks like everyone at Vodacom does not know what they are doing. I am willing to pay again as this issue is affecting my credit record but everyone i speak to at Vodacom seem to be *********** and only excel at damaging people's reputation. Vodacom must just remove this debt on my name. It is wrong for them to fail to correct their mistake and even

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Replies (3)
Vodacom
Vodacom's reply15 Oct 2025, 11:25
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 
BM
Boitumelo M's update17 Oct 2025, 09:19
Reviewer Update
It day two and still no one from Vodacom contacted me. Iam thinking of going to Vodaworld but I know no one is going to help me there. Iam going to come back with a number that I must call using a Vodacom line. And still won't be assisted. Why is Vodacom doing this to me. Can someone please call me. Someone with a solution. Please.
BM
Boitumelo M's update22 Oct 2025, 15:32
Reviewer Update
I spoke to a consultant and he requested that I send proof of payment and I did. Now I was expecting a response clarify what will happen next. All I received are the sms below. I need an explanation of what is exactly closed.


Dear Vodacom Customer. Your service ticket with reference number EC-21S9-1IU7IL has been closed. Thank you Vodacom.

I need a letter that shows that I paid the account and the matter is resolved. Not this automated vague sms.