Someone at Vodacom please help me
I'm at my wits end once again. I don't like complaining but hoping that someone at Vodacom would see this message help me reconnect to fibre after being down since Friday last week. Vumatel has told me that all is clear on their side.
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Vodacom's replyOfficial
26 Nov 2024, 10:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2024, 10:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
27 Nov 2024, 15:19While many people have tried to resolve my connectivity issue since last Friday, no-one has been able to connect me. Still no wifi.
All my security lights around the house and inside work off wifi switches. So does my printer. I have uprooted my home office and moved it closer to the fibre box. My kids have lost 4 days of schooling as their schooling is online. I have had to buy data every day after my company contract exceeded my monthly allowance for which I am accountable. I have incovenienced my wife by having to use her data to connect to servers for work purposes.
The work we do requires a secure line as it is for the financial industry including Vodacom as a client. It is imperative that there is no break in connection. I cannot go to the office as I have to be available to resolve this connection issue.
Last year this time I had the same issue and the year before that it was even worse as Vodacom took 3 weeks to connect me.
I have cancelled my contract today and would like for a nice person at Vodacom to understand my situation and please release the line immediately so that Mweb can connect me.
I am at my wits end and desperate!
All my security lights around the house and inside work off wifi switches. So does my printer. I have uprooted my home office and moved it closer to the fibre box. My kids have lost 4 days of schooling as their schooling is online. I have had to buy data every day after my company contract exceeded my monthly allowance for which I am accountable. I have incovenienced my wife by having to use her data to connect to servers for work purposes.
The work we do requires a secure line as it is for the financial industry including Vodacom as a client. It is imperative that there is no break in connection. I cannot go to the office as I have to be available to resolve this connection issue.
Last year this time I had the same issue and the year before that it was even worse as Vodacom took 3 weeks to connect me.
I have cancelled my contract today and would like for a nice person at Vodacom to understand my situation and please release the line immediately so that Mweb can connect me.
I am at my wits end and desperate!
's update27 Nov 2024, 15:19
Reviewer Update
While many people have tried to resolve my connectivity issue since last Friday, no-one has been able to connect me. Still no wifi.
All my security lights around the house and inside work off wifi switches. So does my printer. I have uprooted my home office and moved it closer to the fibre box. My kids have lost 4 days of schooling as their schooling is online. I have had to buy data every day after my company contract exceeded my monthly allowance for which I am accountable. I have incovenienced my wife by having to use her data to connect to servers for work purposes.
The work we do requires a secure line as it is for the financial industry including Vodacom as a client. It is imperative that there is no break in connection. I cannot go to the office as I have to be available to resolve this connection issue.
Last year this time I had the same issue and the year before that it was even worse as Vodacom took 3 weeks to connect me.
I have cancelled my contract today and would like for a nice person at Vodacom to understand my situation and please release the line immediately so that Mweb can connect me.
I am at my wits end and desperate!
All my security lights around the house and inside work off wifi switches. So does my printer. I have uprooted my home office and moved it closer to the fibre box. My kids have lost 4 days of schooling as their schooling is online. I have had to buy data every day after my company contract exceeded my monthly allowance for which I am accountable. I have incovenienced my wife by having to use her data to connect to servers for work purposes.
The work we do requires a secure line as it is for the financial industry including Vodacom as a client. It is imperative that there is no break in connection. I cannot go to the office as I have to be available to resolve this connection issue.
Last year this time I had the same issue and the year before that it was even worse as Vodacom took 3 weeks to connect me.
I have cancelled my contract today and would like for a nice person at Vodacom to understand my situation and please release the line immediately so that Mweb can connect me.
I am at my wits end and desperate!