kK
kyldeh K

1 reviews | Active since Jul 2016

14 Mar 2017, 12:09

Somebody stole my wife's vodacom number.

<p>I've been with Vodacom for over 10 years now and my wife has been with them for just about the same time. Yesterday some random person did a sim swop for her number. The question I ask, is how is this even possible. Can Vodacom not see the number is being used. Now somebody has my wife's number, which is connect to confidention secure information. I am extreamly upset Vodacom could let this happen in first place. Then to make matters worst I call Vodacom from work trying to get this resolved and Vodacom tells me that the owner of the number must call. Two things that the incompitent agent doesn't understand: 1. Somebody else now owns the number that's not suppose to. 2. My wife can't make calls from her phone becuase there is no network. I also can give her my phone because for some reason my SIM can' make outbound calls...another problem I need to resolve with Vodacom. Really...You guys caused the problem to happen and now you make it more frustrating. Can you people not understand the magnitute and concequences this can cause. This person has access to everything. It's *****. I want't Vodacom to resolve this immediately becuase every moment this guy has her number we could be loosing personal information.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Mar 2017, 12:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

kK
kyldeh K's update15 Mar 2017, 11:38
Reviewer Update

I still have been contacted by anybody from Vodacom. This matter is URGENT!!!