Somebody help me PLEASE!!

RE: cancelled contract – ***

On 18 August 2018 I went to the Vodacom shop in Herm****, Whale Coast Mall. I cancelled my contract and was given a cancelation code and was told to phone Vodacom Helpline and give them the code. I phoned the Helpline while still inside the Vodacom shop. The number I was given was answered by a machine and I followed the instructions given to me in the cancelation process. I entered the cancelation code and the staff at Vodacom assured me that the cancelation process was completed.

On the same day I went to MTN in Whale Coast Mall and got a new contract from them. They did a sim swop for me to keep my cell phone number.

A few months later I started receiving sms messages regarding my Vodacom account being in arrears. I phoned the helpline many times and every time I entered my number to get details and clarity on my now cancelled account, the helpline machine rep**** “Sorry this number does not exist on the Vodacom system” and then the call was ended by the helpline.

Numerous attempts were made by myself to get hold of Vodacom, to settle this matter but according to them my cell phone number does not exist.

Now I am being threatened with lawyers, etc etc.