SOME SERVICE PLEASE!?

This report concerns anyone considering Vodacom for any service whatsoever. Last year I signed a 2 Gig data plan for a laptop with Vodacom and with it I also bought the insurance packet on offer. Two months ago my laptop was ****** and the process of having it replaced has turned into a Customer Care Nightmare. After applying to have my laptop replaced and opting instead to take an iPad Mini 3, an additional fee of R 300 was required - reasonable, right? WRONG! - what ensued was two months of constant begging to have my claim processed. My claim was approved within two days after I app**** but the physical act of delivering my iPad has been pathetic. I went back a total of 8 times (once a week for two months) only to be met with a promise that my iPad would be coming the following week. As if that was not bad enough, the additional pay-in amount also increased EVERY SINGLE TIME. When it finally arrived the amount due had increased all the way to R1922.00! - after considerable protest, the consultant realized that I only had to pay R800.00 - so misinformed!? - absolutely inexcusable. Avoid Vodacom!