MW
Marc W

1 reviews | Active since Mar 2009

21 Sept 2016, 23:44

Some positive changes...

<p> After many years of battling with unwanted messages, the ladies at ECL have fixed my issues and it looks like it was done properly this time! </p> <p> </p> <p>On an extra note, my dispute about the App being inaccurate and misleading, the department has worked out a solution that makes it all work out..</p> <p> </p> <p>I am quick to complain when there is a problem with service, but will give credit when due... </p> <p> </p> <p>Thank you for sorting it out..</p>

0
Replies (3)
Vodacom
Vodacom's reply22 Sept 2016, 07:40
Official

Dear Customer,

Thank you for taking the time to post this compliment on the website.

We truly appreciate your support and feedback.

This posting has been sent to the relevant parties in question for appropriate recognition.

Regards,

Vodacom Consumer Website Team

Best regards,

MW
Marc W's update17 Dec 2020, 17:53
Reviewer Update
Sadly It started again. Undoing the hard work Rani did back then to stop this.
ECLO took 3 weeks to get a vague confirmation that they'll stop.
Not good enough...

MW
Marc W's update09 Feb 2022, 11:21
Reviewer Update
Still going... Now Ernest from ECLO is on it.

But I have yet to receive an undertaking from Vodacom that they will simply obey the law.