Some of the WORST service I've ever received!

I am very disappointed that after emailing a complaint in to Vodacom regarding BAD service I received in one of their stores when opening a new contract, no one has contacted me despite me leaving my number. I was given the incorrect email address TWICE by someone on the Vodacom website. Eventually over a week later, I was given the correct one and no one has contacted me. I am tempted to close my contract and go elsewhere because of 1: the service I had when opening the contract and 2': when I emailed a complaint in, no one bothered to call me. SHICKING!!! I would much rather go to MTN or CellC.