Some light at the end of the tunnel

I have been on this platform to complain about Vodacom since February this year. On this platform and 4 complaints later only to ever receive their generic response that a consultant will be in contact with me. This never happened. Because they blocked my line I could no longer call their customer care and I resorted to writing my complain on their facebook page. Within an hour I received a response that I will be contacted. I didn't give that much thought.

Not only did I receive a call within that hour but the lady who assisted me took her time in gathering all the information and advised to give her a week and that she will call me back. She was well aware that my faith in these promises were shattered.

This lady not only called me back as promised within the timeframe but she had my account corrected and credited my account in lieu of loss internet time and cost of calls I had to make.

I am very grateful to Naseefa (I don't know if the spelling is correct and apologise if it's not) for showing me empathy and for getting my issue with Vodacom resolved.

To anyone reading this complaint and who have had zero assistance on this platform from Vodacom, maybe try their facebook page .

Hopefully , you will also be assisted.

Thank you Naseefa. I appreciate your willingness to help and I appreciate you honouring your word.