Some customer service please

I am more than a little disappointed in Vodacom customer service.

While I receive exceptional service from one person, the second person has simply ignored my emails since December 2018. Ms. S Khanyisile has not rep**** and I am contineously harassedby the billing department.

The problem started with a call from the upgrade department offering me an upgrade. I hesitantly accepted with the promise that I would be getting the latest iphone. the reality is that not only did they deliver an iphone 6 when the iphone 8 was already available but they also wanted to penalise me for the early upgrade.

I got exceptionally good service from Ms. Pule but Ms Khanyisile is yet to reply, simply just rude.

I am smsed daily telling me to pay the arrears ( the penalty for early upgrade that I did not ask for) and when I log on to monitor my usage it covers my screen that I am in arrears.

I am getting daily phone calls from short numbers that according to google belong to vodacom but it only rings once and you cannot return the call.

People are being paid to look after retaining customers and they are not doing it.

I need to keep my correspondence via email so that I also have a record and not only vodacom who I wont believe anyway.