Some consultants aee heaven sent- thanks to Sandisile who took her time to look at my query and resolve

Item: Vodacom
Rating: 5
Author: Tebogo R

I just fot helped by a lady named Sandisile qho logged the below call for me

Your query has been escalated to one of our Solution Experts. Your ref number is: *** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]

So I have been getting sms that I did an advance and everytime I would owe them R30 this has been happenong for 2 months and their 1sr resolution was that my phone is the pne requesting the advance. I am on a data package why the frikadel would I do a data advance.

Thanks to Sandisile she refunded me the R30 and escalated the matter and disabled the advance option on my side.

I hope Vodacom looks back in this maatter and refund me my money for last month as well

Helpful (0)

Replies (1)

Vodacom's replyOfficial

22 Nov 2019, 07:16

Dear Tebogo

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team

Vodacom's reply22 Nov 2019, 07:16

Official

Dear Tebogo

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team