BS
Bronwen S

1 reviews | Active since Dec 2010

12 Jun 2021, 09:23

Solutions for sending emails please, Vodacom

Vodacom does not want me to send emails without authentication, but webmail is an incoming email service provider, so all I want is for Vodacom to give me authentication details. I have sent emails, called the call centre, written reviews and all they say is "contact your email service provider for the details". This leaves me between the devil and the deep blue sea. I can send emails via my Telkom ADSL thus hardly using the 1GB I usually purchase monthly from Vodacom, but now I cannot send emails on the fly. Unfortunately for Vodacom, I am moving house soon and my contract comes up for review soon. I have been a loyal VODACOM customer for over 20 years, but if thebrelationship stops working, I will have to think of an alternative. And this over emails? Seems ridiculous that a company which specialises in communication is struggling so much to enable me to send emails using smtp.vodacom.co.za

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Replies (1)
Vodacom
Vodacom's reply12 Jun 2021, 11:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team