Solutions department.... No solution...

<p>I bought Data this morning and entered the wrong number.</p> <p> </p> <p>I called FNB to see if they can reverse the transaction, they then told me to call Vodacom and speak with them.....</p> <p> </p> <p>Called vodacom and spoke to a lady that then transfered me to the "Solutions department"</p> <p> </p> <p>The lady then informed me that "sorry we are unable to assist you with that"</p> <p> </p> <p>Now how can there be a "solutions department" if they can not provide me with a solution to my query?????<br /><br />The last lady that I spoke with was not very interested in assisting me, she sounded like she needs to sleep or is still sleeping.......<br /><br />Is there anyone at vodacom that can assist with this ASAP or should I close my account???????</p>