1 reviews | Active since Jun 2018
Sold Product Under False Pretenses
I was phoned by the sales department last week and told that because I am a loyal customer Vodacom would like to extend an offer of 20gig anytime and 20 gig night owl data to me for R199 a month but this was a simcard deal only. I explained to the consultant that the device I got from Vodacom only takes 1 simcard and that I did not have a device to put the new simcard in. The consultant said to me on a recorded call that I would be able to transfer the data in the beginning of every month to my cell number. She ****.I told her that as far as I am aware thats not possible. She then got her supervisor on the line and continuously convinced me that I would be able to do this. I reluctantly accepted the offer not knowing it was being sold to me under false pretense. I received the sim today and had it activated. I then tried to transfer the data and could not. Again Vodacom have proven themselves to be *******. I will be taking this matter up with ICASA. I tried to get trough to the sales department and they just dont answer the phone. I think its pathetic that Vodacom would stoop so low especially when I have been so loyal to them. There were 2 times where they did not debit my account I was Honest enough to pay the account for them. Even when I took this device I was told it takes 2 sims only to find that it took only 1.I had to change my number on all my accounts etc. Next year May thank God I will be rid of Vodacom. Dont ever bother to take a contract from them. They lie and cheat
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per our discussion, your query has been resolved.
Regards,
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
As per our discussion, your query has been resolved.
Regards,
Vodacom Consumer Website Team.
