SOLD MY MOTHER'S UPGRADE PHONE

My mother upgraded her contract on Sunday 12 September at the Repair Centre Shop in Fourways. The consultant told her that they will order her Blackberry Classic as they don't have stock and that it would arrive +- Tuesday.<br> <br> When I called this morning to enquire about her phone, I was told by Attie (store manager) that they did receive stock, BUT is was sold during the week.<br> <br> AT NO TIME DID ANY CONSULTANT MADE THE EFFORT TO LET HER KNOW THAT HER PHONE HAS ARRIVED !!! Brilliant customer service from Vodacom, again !!!<br> <br> Attie said that he would now phone other Vodacom stores to find a handset and would call back within an hours time (+- 11am).<br> <br> When is Vodacom going to teach their staff about customer service ?????!!!!<br> <br> I dont want your standard response to a HelloPeter complaint. I want results - that being that her handset is ready for collection TODAY, Friday 18 September 2015 at Fourways store !!!