MA
Matthew A
1 reviews | Active since Aug 2017
21 Oct 2019, 16:15
SOLD INFERIOR FIBRE COMPARED TO LTE
I have signed up for Vodacom for 2 years (why)… I had LTE before and it worked fine and then a sales consultant signed me up for 'better working fibre'. It is shockingly bad compared to LTE, I have complained but nobody seems to get my point. I paid R2000 for installation, I pay more per month than LTE.....AND.... I get a slower connection. When I ask 'why would anyone do that'? I am told 'that is your package'... They will not answer my question. Vodacom have passed me round and round in circles and I am getting nowhere. Will I renew? LOL
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
22 Oct 2019, 08:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2019, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MA
Matthew A's updateReviewer Update
23 Oct 2019, 16:16Hi Vodacom Consumer Website Team,
So how long does 'in due course' mean? Nothing from Vodacom and now the 'stable' fibre that the Vodacom sales person insisted was 'much better than LTE' has been going on and off for 2 days now. Or since I wrote the original review. Is Vodacom's sales / contracts so shockingly bad that they are overloaded with complaints or are Hello Peter replies just posted to make it look like they are doing something??? R2000 and more per month for fibre that is worse than what I had before yet all the neighbours who use the unknown providers have stable fibre.
What a mug I am for believing them....
So how long does 'in due course' mean? Nothing from Vodacom and now the 'stable' fibre that the Vodacom sales person insisted was 'much better than LTE' has been going on and off for 2 days now. Or since I wrote the original review. Is Vodacom's sales / contracts so shockingly bad that they are overloaded with complaints or are Hello Peter replies just posted to make it look like they are doing something??? R2000 and more per month for fibre that is worse than what I had before yet all the neighbours who use the unknown providers have stable fibre.
What a mug I am for believing them....
MA
Matthew A's update23 Oct 2019, 16:16
Reviewer Update
Hi Vodacom Consumer Website Team,
So how long does 'in due course' mean? Nothing from Vodacom and now the 'stable' fibre that the Vodacom sales person insisted was 'much better than LTE' has been going on and off for 2 days now. Or since I wrote the original review. Is Vodacom's sales / contracts so shockingly bad that they are overloaded with complaints or are Hello Peter replies just posted to make it look like they are doing something??? R2000 and more per month for fibre that is worse than what I had before yet all the neighbours who use the unknown providers have stable fibre.
What a mug I am for believing them....
So how long does 'in due course' mean? Nothing from Vodacom and now the 'stable' fibre that the Vodacom sales person insisted was 'much better than LTE' has been going on and off for 2 days now. Or since I wrote the original review. Is Vodacom's sales / contracts so shockingly bad that they are overloaded with complaints or are Hello Peter replies just posted to make it look like they are doing something??? R2000 and more per month for fibre that is worse than what I had before yet all the neighbours who use the unknown providers have stable fibre.
What a mug I am for believing them....
Vodacom's replyOfficial
04 Nov 2019, 11:39Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Fibre Support Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Fibre Support Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2019, 11:39
Official
Dear Customer
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Fibre Support Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Fibre Support Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
Regards, Vodacom Consumer Website Team
MA
Matthew A's updateReviewer Update
21 Nov 2019, 11:13In terms of this reply on the 4th November your Hello Peter Department NEVER got back to me. My rely was 'escalated' to technical and the 'help desk' would revert.
He has never come back to me.
Why do you post generic replies like the one above? Is it just because you like winding people up on the back of selling the ****py services?
The only way I could resolve this without getting penalised was to upgrade. (so you have taken more money)
VODACOM fibre did NOTHING with this. If someone from your call desk rings and I am rude to them please understand that VODACOM has treated me disgustingly in this whole matter and shown me contempt from day 1. Ringing and saying 'I need to investigate and ring a department' is lip service to make it look like you are dealing with a customer.
Everyone in my area has one of the smaller providers and their fibre is quicker and more stable. Vodacom's is pathetic and I have made sure everyone in my area knows it and wont buy from you.
Congratulations on your service.
He has never come back to me.
Why do you post generic replies like the one above? Is it just because you like winding people up on the back of selling the ****py services?
The only way I could resolve this without getting penalised was to upgrade. (so you have taken more money)
VODACOM fibre did NOTHING with this. If someone from your call desk rings and I am rude to them please understand that VODACOM has treated me disgustingly in this whole matter and shown me contempt from day 1. Ringing and saying 'I need to investigate and ring a department' is lip service to make it look like you are dealing with a customer.
Everyone in my area has one of the smaller providers and their fibre is quicker and more stable. Vodacom's is pathetic and I have made sure everyone in my area knows it and wont buy from you.
Congratulations on your service.
MA
Matthew A's update21 Nov 2019, 11:13
Reviewer Update
In terms of this reply on the 4th November your Hello Peter Department NEVER got back to me. My rely was 'escalated' to technical and the 'help desk' would revert.
He has never come back to me.
Why do you post generic replies like the one above? Is it just because you like winding people up on the back of selling the ****py services?
The only way I could resolve this without getting penalised was to upgrade. (so you have taken more money)
VODACOM fibre did NOTHING with this. If someone from your call desk rings and I am rude to them please understand that VODACOM has treated me disgustingly in this whole matter and shown me contempt from day 1. Ringing and saying 'I need to investigate and ring a department' is lip service to make it look like you are dealing with a customer.
Everyone in my area has one of the smaller providers and their fibre is quicker and more stable. Vodacom's is pathetic and I have made sure everyone in my area knows it and wont buy from you.
Congratulations on your service.
He has never come back to me.
Why do you post generic replies like the one above? Is it just because you like winding people up on the back of selling the ****py services?
The only way I could resolve this without getting penalised was to upgrade. (so you have taken more money)
VODACOM fibre did NOTHING with this. If someone from your call desk rings and I am rude to them please understand that VODACOM has treated me disgustingly in this whole matter and shown me contempt from day 1. Ringing and saying 'I need to investigate and ring a department' is lip service to make it look like you are dealing with a customer.
Everyone in my area has one of the smaller providers and their fibre is quicker and more stable. Vodacom's is pathetic and I have made sure everyone in my area knows it and wont buy from you.
Congratulations on your service.