Sold a product that doesnt exist/ Conflicting information from consultants/ Package changed without customer approvalthout

Even after speaking to the call center and writing reviews on hello peter i still don't have a solid and satifactory answer to my query.

1stly, a consultant called me yesterday and didn't know what my query was about. 2ndly, he advised that my first query was closed because they contacted me and i didn't answer my phone. 3rdly, he advised that i have a credit due on my account but didnt know what it was for. 4th, the call was dropped as it was raining and he didn't bother to call me back and he is calling from an nonreturnable number.

What is the point of escalations being done and reviews written if consultants are going to ask what my query is about? is your normal business practice to call a customer twice in a minute and close the query if they dont answer and without resolving?

my experience with vodacom for the past 2 weeks has been a nightmare...from having a consultant telling me i'm being charged R1.80 per min as vodacom doesn't have per second billing packages although such a package was offered to me by vodacom, to being told that i am indeed on call per second, to my package being changed without my instruction or approval, to a telephone recordings requested and not provided, to one consultant telling me my contract has ended and another one telling me it hasnt, i dont know what else vodacom can do wrong.