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bianca.grossett bianca.grossett

1 reviews | Active since Jul 2016

13 Feb 2017, 16:16

sold a phone so staff could get kick back **** to about other products

<p>we were told ifone was 1000 more a month that it was going offline that it was not a good phone were were told elg was the only phone we could get on this contract. having been a long term ifone user with a high end contract i found this strange but my husband agreed unwillingly and we left as we had been in store for hours already. when i popped in at another store i was told this ******* i also then found out for every elg sold the salesman gets 500 rand so of course they wanted us to buy an elg. the store consultants also get a free elg so of course they push the product.</p>

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Replies (2)
Vodacom
Vodacom's reply14 Feb 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

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bianca.grossett bianca.grossett's update14 Feb 2017, 23:40
Reviewer Update

no reply from vodacom ..... lip service how greedy they are they responded on the complaint to publically look good but never bothered to call ********** 327 vodacom thats my no