1 reviews | Active since Jul 2012
sold a new contract without agreement and debited for it
<p>2 weeks ago I received a call from vodacom to advise that because I am a loyal client I will receive a free phone and voucher. I asked whats the catch or cost and was told its free. I then got the phonr last week to find out its a contract. I sent the phone back and requested a cancellation however today my bank account was debited with R246.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
When will I be contacted as I called numerous times on ********** to cancel the contract. When I call back in they say there's no request to cancel. I asked to speak with a manager and either call is cut or I get put through to another department. I never agreed to this contract nor was I informed that it's a contract.
When will I be contacted as I called numerous times on ********** to cancel the contract. When I call back in they say there's no request to cancel. I asked to speak with a manager and either call is cut or I get put through to another department. I never agreed to this contract nor was I informed that it's a contract.
I have still not been contacted as yet???????
noone in the contact centre can assist me, I'm either referred to someone else or advised to wait 14 working days but noone is assisting with the cancellation.
I have still not been contacted as yet???????
noone in the contact centre can assist me, I'm either referred to someone else or advised to wait 14 working days but noone is assisting with the cancellation.
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Lucian, I have not received the ref number for the credit of the upgrade I will do in branch as discussed yesterday.
I have not received my money back a yet, I was advised that my money will reflect by tomorrow, till then the complaint is not resolved.
I have now also received a 1gig data today. I called 111 to confirm why and was assisted by Philani who requested back office to call me back. I was called back by Thandi who advised that it was a promotional data loaded when I wanted to upgrade with the sales department which I cancelled. She confirmed that I will not be charged for this data. The ref number for that call is ********** 37. Call was made on the 07/08/2017 at 10:56.
Please send me the ref number for the credit that will be passed to my account for the update I'll do at the branch and secondly confirm that I will not be charged for the 1 gig date received today.
Lucian, I have not received the ref number for the credit of the upgrade I will do in branch as discussed yesterday.
I have not received my money back a yet, I was advised that my money will reflect by tomorrow, till then the complaint is not resolved.
I have now also received a 1gig data today. I called 111 to confirm why and was assisted by Philani who requested back office to call me back. I was called back by Thandi who advised that it was a promotional data loaded when I wanted to upgrade with the sales department which I cancelled. She confirmed that I will not be charged for this data. The ref number for that call is ********** 37. Call was made on the 07/08/2017 at 10:56.
Please send me the ref number for the credit that will be passed to my account for the update I'll do at the branch and secondly confirm that I will not be charged for the 1 gig date received today.
Lucian, I have not received the ref number for the credit of the upgrade I will do in branch as discussed yesterday.
I have not received my money back a yet, I was advised that my money will reflect by tomorrow, till then the complaint is not resolved.
I have now also received a 1gig data today. I called 111 to confirm why and was assisted by Philani who requested back office to call me back. I was called back by Thandi who advised that it was a promotional data loaded when I wanted to upgrade with the sales department which I cancelled. She confirmed that I will not be charged for this data. The ref number for that call is ********** 37. Call was made on the 07/08/2017 at 10:56.
Please send me the ref number for the credit that will be passed to my account for the update I'll do at the branch and secondly confirm that I will not be charged for the 1 gig date received today.
Lucian, I have not received the ref number for the credit of the upgrade I will do in branch as discussed yesterday.
I have not received my money back a yet, I was advised that my money will reflect by tomorrow, till then the complaint is not resolved.
I have now also received a 1gig data today. I called 111 to confirm why and was assisted by Philani who requested back office to call me back. I was called back by Thandi who advised that it was a promotional data loaded when I wanted to upgrade with the sales department which I cancelled. She confirmed that I will not be charged for this data. The ref number for that call is ********** 37. Call was made on the 07/08/2017 at 10:56.
Please send me the ref number for the credit that will be passed to my account for the update I'll do at the branch and secondly confirm that I will not be charged for the 1 gig date received today.