Software update

I did give in Samsung S3 for software update 11/4. Zane told me 12/4 the phone was ready for pic up. On my arrival the phone was not even able to start up! The phone was in for repair again. The 13/4 I did phone again and Chantell told me the phone was ready for pick up. Zane told me the 12/4 that she will deliver the phone to me. Chantell asked her about it... And all of a sudden Chantell told me that the phone is still not fixed. Today the manager of vodacom phoned me and explained that they did order a new main board but the phone is still not switching on. And because the phone is out of warranty.... Sorry I've got to take the loss. Is it fair?