1 reviews | Active since Oct 2016
Software Fault on my vodacom profile
Since December I have not been able to purchase software on one of my accounts via the vodacom app. Coincidentally over this period Vodacom were running a data special that could only be purchased through the app.
I have called in numerous time and wasted hours of my life to get this resolved, however Vodacom are insistent at not being able to resolve it. I just find the timing very ***** - i have always been able to buy data through the App - all of a sudden when specials are on offer, there's a technical issue and I can't get the benefit of the specials.
Ref ********** 812
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team