Software bugs cause multiple online purchases

I purchased a 1GB data bundle online and the purchase failed and I was presented with an error message. I never resubmitted because I received an SMS saying the bundle had been activated.<br> <br> Then I received another THREE SMS's saying the bundle has been activated. I logged back in to check and TWO bundles has been loaded, and THREE line items appeared on my bill.<br> <br> I contacted Vodacom via online chat then I spoke to Nathaneil Abrahams over the phone. I was given the reference number ***. I also complained that it's unacceptable to wait 7-14 days for a resolution and was contacted via email with a canned apoology from Zukiswa George.<br> <br> This morning I received an SMS claiming the query with said reference number has been closed. I logged into My Vodacom to verify and there are still TWO line items on my bill for the 1GB data bundle and my data balance still has TWO bundles loaded.<br> <br> What is going on, how you can you say this has been resolved? Only ONE 1GB bundle was purchased (even though your system said it failed), please remove and credit all other bundles.<br>