1 reviews | Active since Oct 2016
Softlocked to Death!
<p>After five consecutive days of visiting branches, phoning customer support, taking leave, and going in on Sunday to have the issue resolved. I woke up this morning to yet again all the devices soft locked in my home (including the cell phone I am supposed to be able to log my support rating with). Even the branch manager at the local branch told me to log a complaint here.</p> <p> </p> <p>The sad thing is all the customer service people really did their best. The system above them failed.</p> <p> </p> <p>SADS</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
How precisely when I have no connectivity? And why can you not correct the issue and then call me?
How precisely when I have no connectivity? And why can you not correct the issue and then call me?
How precisely when I have no connectivity? And why can you not correct the issue and then call me?
How precisely when I have no connectivity? And why can you not correct the issue and then call me?
Still no joy.
Still no joy.
After making multiple support calls and support requests, both devices are working, however, I still receive a soflock message every evening.
After making multiple support calls and support requests, both devices are working, however, I still receive a soflock message every evening.