Softlocked & NO Solution

<p>Ive been with Vodacom now for a couple of years then stopped doing business with them then came back and im i totally regretting this decision .I went for a upgrade on the 28.09.2016 and upgraded to a Iphone 6. It only took me 24hrs to return to one of your stores because i was softlocked out of my phone because of a credit bar limit issue. I dont know if this is a huge conundrum OR Vodcom has employed ridiculous people who themselves cannot explain this problem & only offer 24hr solutions i have spoken to consultants & been promised call-backs by Managers who till today have not even bothered their pea-brains to call me back and assist me a Brenten & TJ (Managers doubt why they called this) have not come back to me since the 6.10.2016 & 13.10.2016 today is the 18.10.2016 .A very rude and pitiful consultant by the name of Asandile Twalo told me straight up that this isnt his problem and he cannot help and hung up on me on the 06.10.2016 @ 13:45pm .The Tumi promised that her Manager Lynoel would contact me till today disgust and revolt is what i think of Vodacom Customer Service rate them what for if this is the pathectic service they offer. Reference number ********** 93639 was closed & a consultant told me that it was referred to the incorrect department only to be told by Mxolisi from Solutions that in fact ********** 07538 is actually in the incorrect queue.WHAT A BUNCH OF IDIOTS you have in your institution honestly Noluvuyo told me this on the 13.10.2016 12:20pm all this incorrect information .I WANT /DEMAND SOLUTIONS FROM SOMEONE IMMEDIATELY.You are running a joke of a institution honestly why call a department soultions if they cannot offer any and have then ''sympathise with me i dont need your sympathy no one is dead i want MY NUMBER NOT TO BE SOFTLOCKED.Kindly change my decision ASAP about cancelling this upgrade and contact me with REAL soultions</p>