BM
Brenda M
1 reviews | Active since Aug 2016
30 Aug 2016, 02:13
Softlocked for nothing
<p>I have been softlocked by Vodacom since the 17th of August and I'm not even in arrears. </p> <p>I have contacted them numerous times via their self help service but to no avail. I also went to their outlet at the North Cape mall on the 29th August but still not unlocked after being promised that I will be back online.</p> <p>This has been very frustrating as this is my work number. There's also money that I can't access as I cannot get the access code. </p> <p>Please help! </p>
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Vodacom's replyOfficial
30 Aug 2016, 07:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Aug 2016, 07:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,