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Brendan S

1 reviews | Active since Feb 2014

08 May 2018, 08:22

SoftLock For No Reason

I am highly upset with vodacom as they are currently softlocking my phone after paying my account and they dont give a reason why it is locked secondly they lock it after hours so i cannot call to get it rectified and continue using their service i would like this resolved immediately as this is in breach of the consumer protection act as i have payed for a service that i am not recieving so please rectify this as soon as possible

0
Replies (5)
Vodacom
Vodacom's reply08 May 2018, 08:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

BS
Brendan S's update08 May 2018, 11:59
Reviewer Update
I have been contacted by a vodacom agent and i got told my account is unlocked but it seems to still be locked please resolve this as soon as possible
Vodacom
Vodacom's reply08 May 2018, 14:47
Official

Good day

Thank you for taking my call and also for confirming that the line is now unlocked.

We once again apologise for any inconvenience caused.

Kindly review your Hellopeter posting should you have the time.

Regards

Moddy

Best regards,

BS
Brendan S's update10 May 2018, 08:30
Reviewer Update
After being told my account is sorted it softlocks again at 6 o'clock i then get told by a vodacom representative that i need to go back to the branch in order to prove that i payed for my package im sorry but currently Vodacom is commiting ***** by not giving me a service which i have payed for I expect compensation for the time lost where my phone has been out of service and i demand to be contact by the executive manager in order for this to be resolved as this has now put me out of business for 4 days running. I will keep this post private however i will make it public if this is not resolved by the end of today.
BS
Brendan S's update10 May 2018, 08:30
Reviewer Update
After being told my account is sorted it softlocks again at 6 o'clock i then get told by a vodacom representative that i need to go back to the branch in order to prove that i payed for my package im sorry but currently Vodacom is commiting ***** by not giving me a service which i have payed for I expect compensation for the time lost where my phone has been out of service and i demand to be contact by the executive manager in order for this to be resolved as this has now put me out of business for 4 days running. I will keep this post private however i will make it public if this is not resolved by the end of today.