Softlock for entire week

<p>I got an sms from Vodacom on Sunday saying my line was softlocked. After a lot of time on the phone Vodacom agreed it was an error due to an automated system change and unlocked it. Then on Wednesday it happened again and since then I have spent about four hours on 082111 and another hour in the Vodacom shop at Midlands Mall.</p> <p> </p> <p>The upshot is the fault keeps getting escalated and no one can resolve it.</p> <p> </p> <p>The account is not in arrears and is below the credit limit.</p> <p> </p> <p>I need this phone for business and see no alternative but to look at cancelling my contracts and moving to MTN.</p> <p> </p> <p>I cannot understand how it can be so hard to let a paying customer use your service?</p> <p> </p> <p>Come on Vodacom sort this out or cancel my contract.</p>