SOFTLOCK AND BILLS ARE PAID

<p>I have a Vodacom SmartXL contract and each month around the 5th VODACOM softlocks my account. All previous invoices are paid and no new invoices have been issued at this stage. How can Vodacom cut me off and refuse me a service that I am paying for?! Please help to fix this ASAP. MY CONTRACT NUMBER I ********** -4. I have phoned the call centre and spent almost 5h in talking minutes with them, they unlock it and hen 15mins later it is locked again. </p>