CW
Chantel W
1 reviews | Active since Sept 2012
10 Sept 2018, 08:03
Softlock
I think it's absolutely pathetic and unacceptable just to put a soft hold on my account.
I did not have any options to make arrangements or nothing. The more I try and generate a statement the more the balance changes. Please unblock my account and agree with me to pay a fixed amount monthly.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
10 Sept 2018, 08:26Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Sept 2018, 08:26
Official
Dear Customer,
Thank you for making us aware of your query.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Sept 2018, 15:27Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the query has now been resolved.
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply11 Sept 2018, 15:27
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, the query has now been resolved.
Regards
Consumer Website Team(SA)
Best regards,