Soft locked for no reason

My account is up to date, I have over 1000 minutes talk time and over a gig of data but yesterday Vodacom decided to soft lock my phone. My wife work for Vodacom and despite logging a fault 24 hours ago internally and escalating it today to senior management, neither her or myself have had any feedback. In the meantime I cannot make any calls (which is exactly why I have a phone and minutes). Vodacom you need to get more customer focussed and provide feedback. Cell C is really starting to look good!!!