1 reviews | Active since Jan 2017

19 Jan 2017, 15:57

Soft locked and can't get out!

<p>I have called repeated and done all that is required and requested from my side, with no luck to reactivate my line. Sent invoices and a screengrab of the debit orders which have been coming off my account for my contract which is NOT what I agreed to! This is since September 2016! And it is more than what the invoice is for??!!! Now after reversing the last debit order my line has been cut!! Which is not on! I will be going for a week now of trying to sort this out! The last two people have said to pay the request that that amount gets added to what Vodacom should be refunding me, so my line can be reactivated! That is ridiculous as Vodacom has made a mistake and owes me!</p>

0
Replies (2)
Vodacom
Vodacom's reply20 Jan 2017, 07:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update20 Jan 2017, 08:56
Reviewer Update

Dear Vodacom,

How will you call me as I am unable to recieve calls?