Soft lock on my Cell phones!!!

Imagine this Vodacom decide to soft lock all my cell phones and not when on a Saturday morning without first phoning their customers and advise them this is whats going to happen. I called their call centre throughout the whole day on Saturday and still no one was prepared to help or call me back. They put you on hold not telling you, no one can put you through to a supervisor telling you they will not be able to help you. Then they send you a sms telling you they tried to call you funny and my phone did not even ring. One of the call centre staff told me to deposit R3000 into their account then they will be able to uplift the soft lock, taking in considering then another guy told me R10 will do and they will then be able to lift the soft lock. I paid R100 This is the poorest service that you can get from your service provider. I told them hundreds of times which number is my main number to correspond to me but they still uses one of the other numbers. Do vodacom think they are the only service provider outside??? Or do they think we as consumers do not know our rights???? Pathetic service!!!